Rainbowprint.uk Frequently Asked Questions Personalised Gifts Help
Here are some common questions about our products, services, and ordering process.
Ordering & Customization
How do I personalise my order?
When placing an order for a personalised item, you will typically find fields or options on the product page to enter the specific information required for customisation. This could include names, dates, special messages, or other relevant details. Please ensure all information is accurate before submitting your order.
What information do I need to provide for personalisation?
The specific information needed depends on the product. For Family Crests, we require the Surname(s) and country of origin if known. For "The Day You Were Born" or "The Day You Were Married" prints, we need the name(s), the date of the occasion, and any extra wording (e.g., for a 50th Birthday). Always double-check the product description for exact requirements.
Can I include special characters or multiple names?
Our personalisation software is designed to handle a variety of inputs. If you have specific requirements regarding special characters or multiple names, please include them in the personalisation fields. We will review your request and contact you if there are any issues.
What is the process for ordering a family crest/coat of arms?
Upon receiving your order, we use specialist software to input the Surname(s) and country of origin (if provided). We then carefully adjust the layout to achieve perfect spacing and print a draft for quality assurance. Once satisfied, your crest is printed onto our high-quality 260gsm glossy art canvas effect cardstock for an amazing finish.
Can I get a digital version of my print (e.g., "The Day You Were Born")?
Yes, for "The Day You Were Born" and "The Day You Were Married" Greetings Cards and Prints, we offer digital versions. We can send you the file in a .jpg format for you to print yourself onto the card of your choice. This is an ideal option for last-minute gifts!
Products & Services
What types of products do you offer?
Rainbowprint.uk specializes in personalised gifts and prints. Our product range includes Family Crest Prints & Cards, "The Day You Were Born" Prints & Cards, Personalised Cards, Personalised Coasters, Wall Art Prints (A4), and T-Shirt Printing. We also offer seasonal items like our Christmas 2025 collection.
What is a family crest/coat of arms print?
A family crest or coat of arms print is a personalised artwork featuring the heraldic design associated with a specific surname. We use specialist software to create a beautifully laid out print on high-quality 260gsm glossy art canvas effect cardstock, making it a unique and meaningful gift.
What is "The Day You Were Born" print?
"The Day You Were Born" print is a personalised greeting card or print that commemorates a special birth date. It includes details specific to that day, such as historical events, astrological information, and other interesting facts. We use specialist software to generate these unique and memorable keepsakes.
What materials are used for your prints/coasters?
For our Greetings Cards and Wall Art Prints, we use high-quality cardstock sheets. For Coasters, we use specialist inks and ICC profiles on specially coated paper, which are then heat-pressed at 190 degrees to ensure a lasting, quality finish. Family Crests are printed on 260gsm glossy art canvas effect cardstock.
Do you offer T-shirt printing?
Yes, we offer T-shirt printing services. You can find more information and options on our T-Shirt Printing page.
Shipping & Delivery
What are your shipping costs?
All prices now include UK Delivery. We also offer discounts for ordering 2 or more items.
How long will it take to receive my order?
Orders are typically double-checked, packaged in Board Backed Envelopes, and posted usually within 24 hours of receiving the order (Monday to Friday). Delivery times after posting will depend on the speed of Royal Mail!
How are orders packaged for delivery?
To ensure your items arrive safely, all orders are carefully packaged in clear protective wrappers and then put into board backed envelopes. This provides protection against bending and damage during transit.
General & Support
What is your return/refund policy?
Our goal is your complete satisfaction. If you have any concerns about your order, please do not hesitate to Contact Us. We will work with you to resolve any issues. We regret we cannot accept returns on Personalised Items unless we have made a mistake or the item arrives damaged.
How can I contact customer service?
You can contact us through the "About Us & Contact Us" section of our website. We are always happy to assist with any queries you may have.
Do you offer discounts for multiple items?
Yes, we offer discounts for ordering 2 or more items. The discount is automatically applied to your order.
What if my item arrives damaged or incorrect?
In the unlikely event that your item arrives damaged or incorrect, please Contact Us immediately. We will investigate the issue and arrange for a replacement or appropriate resolution.